Frequently Asked Questions

For Instant Answers, see below:

00. Current Issues

I’m having log-in, crashing or loading issues

We’re currently investigating a few separate issues that have been causing players to experience crashes, loading problems and difficulties logging in.

In the coming days, we’ll be releasing version 4.6.1, which will address many of these issues.

01. Solitaire TriPeaks Basics

What is a Volcano Card?

A Volcano Card clears 5 random cards at a time. Volcano Cards will pop up randomly while playing, or you can purchase them in-game like Wild cards.

What is a Blue Bonus Card?

The Blue Bonus Card gives you even MORE Coins when you clear it, adding to your total win!

What is a Red Star Booster?

A Red Star booster doubles the number of Red Stars you earn on levels you haven’t played that week, and works for 2 hours.

Get RSB’s through Quest Rewards, in Chests and from Poi’s Treasure, or by purchasing them before or during some levels.

What is a Hazard and how can I beat them?

Hazards make a Level just a little more difficult. Sometimes more.

You’ll need to play the active card on a Hazard to make the card under the Hazard available – this makes it slower going.

Clever players use Boosters to get past Hazards and win more levels faster.

What are Boosters and how do I use them?

Boosters give you a short-cut past Hazards!

Here is what each Booster does:
– Streak Doubler: Lets you to achieve the Streak star twice as fast
– More Time: Adds 30 seconds to your timer to help earn the time Star
– Bomb Defuser: Removes all Bombs as they appear before they explode and end your round
– Trap Torch: Burns away all Trap nets you see woven around Cards as they appear
– Shark Hook: Remove any Sharks blocking your way to more Cards.
– Magic Eye: Highlights any available moves
– Defroster: Melts any Ice hazards in your way

How come I get a notice that ads are unavailable?

If you see this message, it means either:
– you’ve seen all the ads you can today
– we don’t have any ads to show you at the moment

The number of ads you can see per day may vary.

How do I save my progress for a different device?

Your progress is automatically saved on the device you’re playing on – you don’t have to do anything special to save progress.

At this time, the only way to save progress across devices is by signing in using your Facebook account. You can only carry over your progress the first time you sign in wth Facebook. From that point on, all your Facebook devices will share the same saved progress.

What is a Hold Card?

The Hold Card slot lets you “hold” a card to swap in at any time in place of the current “active” card, so it becomes the new active card.

For example, if you draw a King but are unable to use it right now, you can place the King in the Hold Card slot for later use when a Queen or Ace is revealed.

Or, save a Golden Tiki or Wild Card in the Hold Card slot to use it later.

How can I manage my ad preferences?
  • As you play, you might notice a small billboard that appears next to some Islands. If you’re seeing an ad there that you don’t want to see, you can manage your preferences by tapping on the AdChoices button.

 

 

 

 

 

 

  • If you’d like to remove a specific ad, select one of the feedback options on the right to specify why you don’t want to see it.

 

 

 

 

 

 

  • If you’d like to change your preferences for the ad billboard, tap on “Manage Your Ad Preferences.”

 

 

 

 

 

 

 

  • Tap on “Ad settings” to open the settings menu.

 

 

 

 

 

 

 

 

 

 

 

  • Tap on an arrow to open a section.

 

 

 

 

 

 

 

 

 

  • Select “Yes” or “No” to adjust your settings.

 

 

 

 

 

 

 

 

 

 

Note: for information on targeted ads and the EU General Data Protection Regulation, please see section 12 of the FAQ.

What are Coins?

Coins are used to play Solitaire TriPeaks games. You can also use Coins to Undo a move, buy More Cards when the deck runs out, or purchase Boosters to improve your chances of winning a level.

 

How do I win?

Winning a game in Solitaire TriPeaks means completely clearing the game’s tableau.

As you clear the Cards, your score goes up. Scoring is simply how many Coins you’ve won at the end of each level. In addition, you can earn bonuses as you play:

  • Clearing consecutive cards for a Streak Bonus
  • Clearing ALL the cards to win the level for a Win Bonus
  • Winning the level before the timer counts down for a Timer Bonus

Your total Coins at the end of the level are the Coins earned during the game.

How do I use Wild Cards or Free Plays?

The Wild Card will allow you to play any card left on the tableau. Wild Cards can be purchased or won. The number of available Wild Cards is depicted in the lower right hand corner of the Wild Card.

Free Plays are exactly what they sound like. If you win or buy a Free Play ticket, you’ll see it on top of the Coin Entry fee when you start a level – you won’t have to pay any Coins to play that level.

 

How do I get help on a level? What is a Booster and how do I use it?

Stuck on a TriPeaks level? Use a Wild Card or a Booster to help you complete it!

Wild Cards let you play any card from the tableau, so you can start a streak or maybe even complete a level.

Boosters can augment your winnings, or overcome all Hazards in a level with a single play. Find out what each Booster does by tapping “Menu” in the game and then tapping on “Guide.”

How do I earn Stars, and why do I want them?

You earn Stars just by playing levels. Yellow Stars are permanent and show how well you’ve done on each level. Red Stars reset each week, and contribute to your success on the individual Red Star Leaderboard (not the Club Leaderboard). Win BOTH a Red and Yellow Star for EACH of these achievements on a level:

  • Earn a Completion Star (first star, as seen below) by winning the level:

  • Earn a Time Star (second star, as seen below) by winning the level before the star timer runs out.

  • Earn a Streak Star (third star, as seen below) by winning the level and filling up the streak meter to 100% during that game.

If you only win 1 or 2 Yellow Stars on any level, you can replay it to try to win all 3 Yellow Stars. And of course, replay as many levels as you can each week to climb the Red Star Leaderboard! You earn Stars just by playing levels. Yellow Stars are permanent and show how well you’ve done on each level. Red Stars reset each week, and contribute to your success on the individual Red Star Leaderboard (not the Club Leaderboard).

02. Problems and Support

Oh no – my game crashed? What happened?

Restarting the app will often resolve many issues. If that doesn’t work, uninstalling and reinstalling will generally resolve unplayable states and will not affect your Coins or progress. If you continue to have issues, please submit an inquiry to our Player Services team by clicking on the CONTACT US button on the bottom of the page.

If you’re unable to open the app, you may contact us via email at: solitairetripeakssupport@gsngames.com

Who do I contact if I have a problem?

Should you encounter an error while playing within Solitaire TriPeaks you can contact the Player Services team by tapping on the CONTACT US button on the bottom of this page.

If you can’t get into the game, you can email us at: solitairetripeakssupport@gsngames.com.

03. Getting Coins

Can I play for free? How?

There are many ways to play for FREE in Solitaire TriPeaks!

Even after you run out of the initial stock of Coins you start with, you can:

  • Get free coins just for coming back to the game by tapping the Free button
  • Earn coins for watching ads 
  • Get Facebook Friends to join (or ask currently playing Facebook Friends for Coins)
  • Win Free Play tickets through bonuses and chests.
How do I purchase Coins when I run low?

Tap the “Buy” tab in the upper left-hand corner and follow the prompts. You will need to have a valid payment method associated with your account in the app store in order to purchase.

How do I add or change my Payment Method?

Your settings and personal information for purchasing will be primarily handled through your device’s app store. Please refer to the Apple App Store, Google Play Store, or Amazon for further information on changing a payment method.

How do I ask my Facebook Friends who are already playing the game for free Coins?

1) Click on the Facebook Friends button.

2) Chose which friends to send Coins to under ‘TriPeaks Friends’.

3) Your friend will see a notification in their inbox and should tap “Send Free Coins” image.

4) Collect the gift in your inbox image

 

How do I collect the Daily Bonus?

You can collect the Daily Bonus the first time you play each day.
You can find it every day under the “Rewards” tab in the Inbox.
You can also collect Free Coins more often by tapping the FREE button in the lower right corner of the Map, World or Club screens. Watch the timer to see the next time you can collect.

How do I get Coins from my Facebook Friends installing Solitaire Tripeaks?

Due to some changes made by Facebook, this part of the invite feature no longer functions properly. Our team is currently looking into how to resolve this issue. Stay tuned!

 

 

How does the new Daily Login Meter work?

A new feature we’re excited about that we’ll be rolling it out to a random selection of players while we apply the final polish; the rest of you will continue to receive the same great Daily Bonuses you have been.

The new Daily Bonus Reward allows allows to come back to Solitaire TriPeaks each day and collect a reward. Keep coming back every day consecutively to receive better and bigger rewards. 

  • New Rewards:  Receive Boosters, Medallions, Wild Cards and more. Some days will activate 30 minutes of Free Play or 30 minutes of Hold Card on all levels. Note: time-based rewards begin immediately. 
  • Milestone Rewards: Reach certain day streaks to collect Chests full of different items.
  • Streak Meter: See how many days in a row you can play Solitaire Tripeaks.

04. Poi's Treasure

What is Poi’s Treasure, and how do I catch Poi?

Poi will appear on levels just ahead on levels you have left to complete for the first time. Reach that level to receive some awesome rewards, but move quickly! Poi will move forward if it takes too long catch him. Keep an eye out – some days Poi will give you TWICE the treasure If you have completed all current levels, Poi will not be available until the next set of levels are released.

05. Clubs

What are Clubs?

Clubs are a way you can work together with other players to win extra prizes that make the game more fun and rewarding! These prizes are weekly Perks that the Club wins together (see “What is a Perk?” for more on Perks).

Clubs can also compete weekly in the Club Leaderboards for opportunities to win even MORE rewards!

How can I find, join or start a Club?

Once you’ve reached level 21, you can join a Club. Once you’ve reached level 31, you may create a Club.

If you’re not a member of a Club, tapping the Club button will reveal the following menu:

You can find a specific Club by searching for its name. Or you can see what the top Clubs are and try to join one. Or the game will provide a random suggestion for a Club you qualify for and can join if you’d like! You may also create a Club yourself.

How do I chat with my Club Members?

You can chat with your Club Members from almost anywhere in the game. Simple press the chat tab in the middle of the right edge of the screen:

Scroll down to see earlier messages:

To send your own message to the Club, tap the “Enter text…” field, type your message with the keyboard, and press the “Done” or “Enter” button: 

What are my responsibilities as a Club Leader?

As a Club Leader (formerly Organizer), you set the direction for your Club. Aside from creating the Club name and Club motto, you can decide if the Club is public or private, the progress/level requirements to join and choose your Club’s Co-Leaders.  It’s important that you communicate your Club expectations to the rest of your Club so they know what to expect. You can recruit members, and you can also remove members who may not be actively participating from the Club. 

If you would rather be a regular member of a Club you’ve already created, you also have the option of promoting someone else!

If I am a Club Organizer, how do I remove or promote a teammate?

From the member view, (“My Club” tab in the Clubhouse), you can tap on any member’s name or information to get a pop-up box of options:

 Use the “Promote” button to make that member the new Leader, or the “Remove” button to eject a member from your Club: 

Note that Club Points from ejected members do NOT count toward the Club Leaderboard at the end of the week!

How do I leave my current Club?

Enter the Club Island View by Clicking on the “Club” button in the lower right corner. Then Click on the Clubhouse to open up the member list. At the top is a red button that says “Leave”. Press it. Enjoy your newfound freedom!

Why didn’t I get as many Coins in my Chest as advertised? (Double Diamond Chest)

The random contents of the Chest will total the amount displayed in Coins. You will not necessarily receive all of that in Coins but the total value of all the items in the Chest will equal the range displayed.

Note: A Coin card counts towards the card count for that box.

What is a Club Gift?

Club Gifts are available for purchase in the Shop next to the Clubhouse. Here, you may claim or purchase gifts for your Club. In the Shop, you will find a variety of gift boxes ranging from small to large. Each box contains a number of Boosters, Wilds, Free Plays and Coins. When you purchase one, every member of your Club receives one.

What are Gems?

Gems are like Coins, but instead of spending them on levels, you can spend Gems in the updated Club Shop on unique rewards. Gems can be found randomly in Reward Chests and by ranking in our upcoming Club Contests!

Every week Clubs will have a chance to earn Gems in the new Club Contests. The Contests will coincide with our weekly Perks event. Ranking requirements and Gem rewards will change each week.

What does a Co-Leader do?

Co-Leaders have a special set of abilities – not as much as Leaders, but more than general Club members:
– Promote other Club Members to Co-Leader
– Approve requests to Join
– Change Club settings
– Remove (“kick”) Club Members

“Request to Join” messages are now in a new Club Inbox located in the Clubhouse screen where the Leader and Co-Leaders can view and manage all the requests.

What is a Club Quest?

Club Quests are ways to earn rewards with your Club mates. They require a minimum number of members to complete a set of tasks within a given time, and reward the whole Club with prizes if completed!

How do I change the order of Perks my Club works on?

Now Leaders and Co-Leaders will be able to set their Club’s perk order based on their desired strategy. 

  • Move and drop Perks in the order you see fit
  • All Club Members will start their way at the top of the new, reordered list, and work their way down automatically as Perks are completed.
  • Perk order will be carried over from event to event.
  • Perks that arrive during the middle of an event will be placed at the bottom of the Perk order allowing Leaders / Co-Leaders to strategize whether or not their Club should go for it.
  • Members retain their option to manually move themselves from perk to perk.

What are Club Notes?

Club Notes are a way for Club Leaders and Co-Leaders to share important news with their Club. You can find your Club Notes Board by opening the Club Chat on the right side of your screen, or by tapping on the new Club Notes Island.

Club Leaders and Co-Leaders can add up to four Notes to their Club Notes Board. Notes can be edited, deleted and reordered as necessary.

 

06. Earning Perks

What is a Perk?

Perks are weekly rewards you and your Club can work together to earn. Every week the Perks reset to a new set of Rewards, like Free Play tickets, bonus Coins, or even Wild cards.

Any Club Points you and other Club members earn will contribute to a Perk’s progress bar. Once the progress bar is filled, all Club members will be awarded the Perks AND a reward Chest at the end of that event.

You can choose which Perk to work toward by tapping the Help button by that Perk. Each Park has a different difficulty level labeled below the Perk number. The harder a Perk is to complete, the better the rewards and the better the Chest.

What does the Volcano do? How do I read the Volcano meter?

The Volcano is the nemesis of Perk Benefits! The Volcano meter slowly fills over time – once it reaches the top it erupts, which temporarily makes earned Perks inactive and blocks new progress on current Perks.

You can help cool the Volcano by playing special levels marked with a Tribute (see “What is a Tribute” below). Keep earning Tributes to keep the Volcano from filling, so you can keep progressing on Perks!

What is a Tribute? Why should I collect them?

Tributes cool the Volcano, which keeps it from erupting so your Perks stay active longer or, if it’s already erupted, appease it by resetting the meter.

Tributes are on specially marked levels which you can easily find by pressing the FIND button underneath the Volcano meter.

Tribute levels have 1 Tribute hidden beneath a card on the playfield, but if you clear the entire playfield you turn that Tribute into a Golden Tribute worth 5!

Earn as many as possible to keep the Volcano from erupting and your Club from losing your Perks. An erupted Volcano will not keep you from receiving your weekly Chests.

What is the countdown timer on my Club page telling me?

Every set of Perks is a part of a timed event.

This timer represents how much time your Club has to earn the available Perks and Chests. Be sure to choose the Perks you work towards wisely, as the varying difficulty affect how much time it takes to complete it!

If my Club completes a Perk, does everyone including the members who haven’t contributed receive the reward?

Completed Perks are awarded to everyone in the Club, including members that may have not contributed. However, the Organizer has the ability to remove any players they feel are not contributing effectively to the Club!

07. Weekly Leaderboard

How do I play on the new Leaderboard?

You’ll now compete against a Leaderboard of up to 100 other similar Tripeaks players in the weekly Leaderboard, where earning Red Stars to move up and win rewards each week. Players are grouped into Leagues based on their play. Beginning players will be in lower Leagues, while more advanced players will compete in higher Leagues. Higher Leagues will have bigger prizes, but everyone on the Leaderboard will earn some level of reward.

Red Stars reset each week, and contribute to your success on the individual Red Star Leaderboard (not the Club Leaderboard).

Win a Red Star each week for EACH of these achievements on any level:

  • Earn a Completion Star by winning the level.

  •  Earn a Time Star by winning the level before the star timer runs out.

  • Earn a Streak Star by winning the level and filling up the streak meter to 100% during that game.

The number of Red Stars you earn by the end of each weekly Red Star Leaderboard event determines where you land within your league.

How do I get promoted or demoted on the new Leaderboard?

Place high enough in your current League and you’ll be promoted to a higher League, where you can win better rewards! But be careful, if you place too low in your current League, you’ll be demoted to a lower League and the prizes won’t be quite as good.

 

What if there is a tie on the Leaderboard?

The player who got that amount of Red Stars first will receive the higher ranking. If you want to pass a player with the same amount of Red Stars as you, you will need to beat their score.

08. Events & Quests

What is a Quest?

Quests are fun goals you can complete just by playing the game to earn additional rewards. There are currently 3 kinds of quests:

– Daily Quests, which are always there for you to win
– Event Quests, which are special events on certain days
– Club Quests, which you complete by working with Club mates

Find out more about Club Quests in the Club section of this FAQ.

Find out more about current Events in your Inbox, or watch each day for an Event announcement

How does the Great Race Work?

The Great Race is one of our Event Quests. It is currently the only Quest where you compete against other players for prizes. We award Wild Cards to the players who win the most games in a special 24-hour period. All prizes are handed out the NEXT afternoon.

Where can I find the weekly Events schedule?

To see all Events for the week, open your Tri-Peaks Inbox and go to the News tab. Find the message titled “Join This Week’s Events!” and tap on View to open the schedule.

How do I enter an Event?

To enter an Event, open your Tri-Peaks Inbox and go to the News tab. Find the Event announcement and tap on the ENTER button

.

In the screen that pops up, tap ENTER NOW to confirm. If you change your mind, you can always tap “No Thanks” to go back.

You’re in! A confirmation message will appear showing the Event details. Tap on LET’S PLAY to continue.

You’ll be brought to the Quest screen, where the Event you just entered will appear. Tap on GO to start playing!

 

09. Worlds

What are Expert levels?

If you’re looking for a tougher challenge, try out the expert levels packed away in the suitcase in the lower right on the main map and island screens.

How do I move between Worlds?

There are currently FOUR worlds in your Tripeaks adventure: Tiki Islands, Tiki Skies, Tiki Seas and Expert Levels. Later levels will unlock as you complete earlier levels.

To move between worlds:
1) Click the ‘Map” icon in the upper-right of any Island screen
2) Click on the ‘World’ icon in that same location
3) Tap which world you’d like to enter

You can only enter worlds you’ve unlocked.

Tiki Island’s last level is 216, Tiki Skies’ last level is 162.

10. Treasure Shrine

What is the Treasure Shrine?

The Treasure Shrine is based on an ancient game of chance. Drop a Medallion to win Coins, prizes or another Medallion to try again!

What is a Medallion?

Use a Medallion to play the Treasure Shrine: Drop 1 Medallion for 1 play. See how many Medallions you have available on the right side of the Treasure Shrine. If you don’t currently have any, you can buy 1 Medallion for 2500 Coins.

I think I won the Jackpot on the Treasure Shrine, why didn’t I get my Coins?

The Treasure Shrine is a game of chance. It’s possible for the Medallion to bounce on or around the bucket. It can even slide behind the bucket, so watch carefully!

Unlucky bounces can happy on any slot – not just the jackpot – and are part of the physics built into the game.

If you’re not sure if you won or not, feel free to click the “Contact Us” button below and ask us.

11. Portraits

What is a Portrait?

Customize your look in the game with a Portrait. Sign in through Facebook to use your Facebook photo as your Portrait, or earn Portraits with in-game achievements that can replace the your basic Portrait. Your Portrait will show your FB friends and Club mates what level you’re at in the game.

How do I change my Portrait or earn new ones?

Select the Menu button in the upper left corner of the screen. Your current Portrait is In the upper left corner of the resulting pop-up, where it says “Change Portrait.” Tap your Portrait to open the Portrait Book.

Scroll through the Book using the arrows on the left and right. Earned portraits are in color, unearned Portraits are darkened.

Tap an earned Portrait to bring up the Set Portrait button, and tap that to change to that Portrait.

Tap and unearned Portrait to find out what it takes to win it.

12. EU General Data Protection Regulation

What happens if I request to remove targeted ads?

First, we want you to know that we respect your right to manage your personal data. If you choose to withdraw consent for targeted ads, this will disable some of the advertising placements that you’re used to seeing in TriPeaks, including advertisements that are used for in-game rewards (e.g. Coins, Wild Cards). As a result, you will not be able to receive these in-game rewards. If you wish to withdraw consent, please see the ‘privacy policy’ within the menu of the app.

What happens if I request to withdraw my consent to gameplay?

If you choose to withdraw your consent for gameplay, you will no longer be able to play Solitaire Tri Peaks. Your request will be processed within 30 days. We will not be able to provide confirmation once your request has been processed. In order to comply with the law, we will need to delete all your data, so we will not be able to respond. Please note that while your data will be deleted from our primary systems within 30 days, it may take up to 90 days for it to be deleted from our backup systems. If you choose to play Tri Peaks again, you will be asked to provide consent again and will need to start over as a new player. If you wish to withdraw your consent, please see the ‘privacy policy’ within the menu of the app.

What happens if I request to delete my data?

If you choose to delete your data, you will no longer be able to play Solitaire TriPeaks. Your request will be processed within 30 days. We will not be able to provide confirmation once your request has been processed. In order to comply with the law, we will need to delete all your data, so we will not be able to respond. Please note that while your data will be deleted from our primary systems within 30 days, it may take up to 90 days for it to be deleted from our backup systems. If you choose to play TriPeaks again, you will be asked to provide consent to have your data stored, and will need to start over as a new player. If you wish to request to delete your data, please click on ‘privacy policy within the menu of the app.

How do I request to review and/or edit my data

You can request to review and/or edit your data by clicking on ‘privacy policy’ within the menu of the app. We will respond to your request within 30 days. Upon reviewing your data, you may request to make changes or corrections. Please note that when you request changes, it may take up to 30 additional days for those changes to be implemented.

13. Kahuna Rewards Sunset

Will I keep my status if you do a future version?

We can’t commit that we’ll be able to preserve anyone’s status (for instance, the new program may take a very different shape), but we will strive to make a re-introduction as fair as possible.

What if my current Luau extends beyond the sunset date?

We won’t be able to extend Luaus so that they are active beyond the Kahuna sunset date of 06/07/18, but we’ll work to accommodate in some fashion players who have already purchased Luaus that extend beyond the sunset date above.

Will anything replace the Kahuna Program?

We will continue to introduce new programs all year, and we’ll be working behind the scenes – including talking to some players – to improve the Program so that we may introduce a new version in the future.

What can I do about this change?

We’re sorry you’re unhappy with this change.  We believe that there is so much more to the game for you than the Kahuna Program.  Please recognize that the Tripeaks Terms of Service are very clear that by playing you agree that we we may test, modify and remove programs as we work to improve the game experience overall.  The nature of this kind of game (and this kind of program) is that the structure and parameters can change over time, which is why our Terms of Service are clear that these programs may be modified.

I bought stuff for all the benefits… now what?

We hope you’ve enjoyed the benefits you’ve received at your level of the Kahuna Program, including reduced purchase cost, bonus cards and benefits, and other extras.  All players participating in the Kahuna Program who have made purchases have received some extra benefits from those purchases. We’ll work to make sure players are satisfied with the play experience,

I would like a refund for the Kahuna Rewards

We’re sorry, we’re not able to provide refunds to players.  We’ll make every reasonable effort to make accommodations in some fashion to satisfy players who have purchased Luaus that extend beyond the sunset date above.

Why are you taking the Kahuna Rewards away?

As you know, we continually develop and test new programs that we hope will improve the gameplay experience.  Sometimes these programs don’t work out as we hoped, and we need to make changes. In this case, we need to make some substantial changes to the program, and we believe it would not be fair to continue making this program available to a small group of players but not others, so we’re removing the program while we re-work it.

What’s happening to the Kahuna Rewards Program?

The Kahuna program (including Luaus) will be removed from the game while we make improvements.   As of our most recent upgrade, you will no longer be able to purchase Luaus, but you will be able to continue to enjoy the benefits of the Program until 06/07/18.

On 06/07/18, we will sunset the Kahuna Program entirely, and it will no longer be available while we work on improvements to the program.

Note: We won’t be able to extend Luaus so that they are active beyond the Kahuna sunset date of 06/07/18, but we’ll work to accommodate in some fashion players who have already purchased Luaus that extend beyond the sunset date above.

 

Need more help?

Check out our help center through the app to contact us.